CleanLix | Terms & Conditions

TERMS AND CONDITIONS

Please carefully review these Terms and Conditions (the “Terms”) prior to accessing, browsing, using, or placing an order through this website https://robertas.corehostapp.com, including any subdomains, affiliated websites, and mobile applications (collectively, the “Website”).

The Terms set out the rules governing Your interaction with the Website and any transactions involving products or services (the “Product(s)”) offered through it. Your continued access to, navigation of, or use of the Website, including the submission of any order, constitutes confirmation that You have reviewed, understood, and accepted the Terms, along with all related policies referenced in them, including our Privacy Policy, Shipping Policy, Return Policy. If You do not accept the Terms in full, You must discontinue use of the Website and may not proceed with any purchase.

We reserve the right to modify the Terms at any time by publishing the revised version on the Website. By continuing to access or use the Website after such changes are made, You agree to be bound by the updated Terms. It is Your responsibility to check for updates periodically. If You do not agree with the amended Terms, you must stop using the Website and refrain from making purchases immediately.

Any requests or questions relating to returns, refunds, complaints, or enquiries should be handled in accordance with the processes and contact details outlined in our Return Policy and Refund Policy.

IF YOU ARE A USER RESIDING IN THE UNITED STATES, PLEASE NOTE THAT THIS AGREEMENT REQUIRES CERTAIN DISPUTES TO BE RESOLVED THROUGH ARBITRATION AND LIMITS PARTICIPATION IN CLASS ACTIONS, WHICH MAY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR ABILITY TO SEEK RELIEF THROUGH A COURT OR JURY. YOU SHOULD REVIEW THE DISPUTE RESOLUTION SECTION CAREFULLY, INCLUDING THE PROVISIONS REGARDING YOUR RIGHT TO OPT OUT WITHIN THE APPLICABLE TIMEFRAME.

1. GENERAL INFORMATION

CleanLix (hereinafter referred to as “we”, “us”, or “our”) is a brand name operated by Commerce Core, UAB, a company registered in ###company_country###, with its registered address at Savanorių pr. 363, Kaunas, Lithuania and offers the products (the “Product(s)”) sold through the Website.

For the purposes of the Terms, “User” or “You” means any person accessing, browsing, or using the Website, including prospective and actual customers.

When Product(s) are purchased through the Website, a contractual relationship is formed in accordance with the Terms and the laws applicable to such transactions.

Orders placed through the Website may be processed, fulfilled, and shipped from one or more fulfillment facilities, which may be located in a country different from our registered office or principal place of business. Accordingly, returns should not be sent to any registered or correspondence address. The correct return address and detailed return instructions will be provided in accordance with our Return Policy.

Some Product(s) may be manufactured, stored, or shipped from locations outside Your country of residence, including international fulfillment centers. Accordingly, purchases may be subject to import duties, customs charges, value added tax (“vat”), sales tax, or other governmental fees imposed under the laws of Your country of residence. Unless clearly indicated otherwise during checkout, any such charges shall be borne by You.

You acknowledge and agree that it is Your responsibility to ensure that the purchase, importation, possession, and use of the Product(s) comply with all applicable laws and regulations in Your jurisdiction, including any customs, import, or product-specific restrictions.

2. WEBSITE USE

By accessing or using the Website, You represent and warrant that You are at least eighteen (18) years of age, or the age of legal majority in Your jurisdiction of residence, whichever is greater, and possess the legal authority, right, and freedom to enter into a binding agreement under the Terms.

For the purposes of the Terms CleanLix (hereinafter referred to as “we”, “us”, or “our”) shall also mean either:

The company selling the Product(s) and/or services:

Commerce Core, UAB, a company registered in ###company_country###, with its registered address at Savanorių pr. 363, Kaunas, Lithuania;

Any of the companies processing payments for the Products, depending on your place of residence (jurisdiction) and the payment method selected by you (the “Payment Agent”):

###payment_agent_name###, a company registered in ###payment_agent_country### with its registered address at ###payment_agent_address###.

The Payment Agent listed above is responsible solely for payment processing services and is not the seller of the Product(s). Any liability related to Product quality, safety, or conformity remains exclusively with Commerce Core, UAB.

Each time You place an order through the Website, a purchase agreement is formed with the selling entity disclosed at checkout. Depending on Your location and payment method, payment processing may be handled by a Payment Agent and reflected accordingly on Your payment statement.

The Website and its content are provided solely for personal, non-commercial use. Access to the Website and the availability of any Product(s), features, or services are provided at our discretion and do not constitute a legal entitlement. We do not guarantee the continued availability of any Product(s), and any Product may be discontinued, modified, or replaced at any time without prior notice.

We reserve the right, at our sole discretion and without prior notice (to the extent permitted by applicable law), to:

modify, suspend, restrict, or discontinue any part of the Website;
refuse or cancel any order;
limit quantities available for purchase;
deny or restrict access to the Website;
take any action necessary to protect our business, operations, legal interests, or regulatory compliance.

Such actions may be taken in cases including, but not limited to, suspected fraud, abuse, violation of the Terms, or any activity that may expose us to legal or reputational risk.

You acknowledge that You have not relied on any statement, representation, or promise made by us or any third party that is not expressly set out in the Terms or on the Website at the time of purchase.

3. PRICING, TAXES, AND CUSTOMS DUTIES

All prices displayed on the Website are shown in the currency applicable to Your location or as otherwise indicated at checkout and apply only to purchases made through the Website.

The final price payable for the Product(s), including any applicable taxes and fees required to be collected by us, will be displayed at checkout prior to order confirmation. Prices, Product availability, and applicable charges may vary depending on Your location, shipping destination, fulfillment origin, and applicable tax treatment, and may be adjusted from time to time.

Any change in pricing will not affect orders that have already been dispatched, except when correction of an obvious pricing error is required.

The prices displayed may include shipping costs and certain taxes, depending on the Product(s), fulfillment location, and destination country. However, unless explicitly stated otherwise at checkout, prices do not include import duties, customs fees, brokerage charges, or other governmental fees imposed by authorities in the destination country.

We reserve the right to apply discounts, promotional pricing, or price reductions at any time, as well as to modify, suspend, or discontinue the sale of any Product(s) without prior notice, to the fullest extent permitted by applicable law.

We shall not be liable to You or any third party for any modification, price change, suspension, or discontinuation of Product availability, except where such liability cannot be excluded under mandatory law.

We also reserve the right to correct any typographical errors, inaccuracies, or omissions relating to pricing, Product descriptions, or availability at any time, including after an order has been submitted. In the event of pricing errors, stock shortages, or availability issues, we may cancel the affected order and refund any amounts charged, unless otherwise required by applicable law.

In the event of any technical error, system malfunction, or obvious mistakes affecting pricing, availability, or order processing, we reserve the right to cancel, refuse, or correct the affected order, even after confirmation or payment has been made, to the fullest extent permitted by law.

3.1. VAT and Customs Duties

All prices displayed on the Website are shown in the currency applicable to Your location or as otherwise indicated at checkout and may be inclusive or exclusive of applicable VAT, sales tax, or similar indirect taxes depending on Your country and other relevant circumstances. In cases when Your product is in our EU fulfillment center and Your country applies VAT, VAT shall be included in the product price displayed to You. In cases when Your product will be shipped to You from our fulfillment center in the People’s Republic of China, we will not apply VAT. By placing an order, You acknowledge that it is Your responsibility to review and understand how taxes apply to Your purchase before completing the transaction.

You acknowledge that international shipments may be subject to import duties, customs taxes, brokerage fees, inspection charges, or other government-imposed levies in the destination country. These charges are NOT included in the Product(s) price or shipping cost unless explicitly stated otherwise at checkout. Such fees are assessed by Your local customs authority and must be paid directly by You.

If a package is delayed, returned, rejected, seized, or destroyed due to Your failure to pay customs duties, taxes, or due to import restrictions (e.g., ingredients banned in Your country), You will not be eligible for a refund, and we shall not be liable for any associated costs.

You are solely responsible for complying with any tax or import-related obligations that may arise from Your purchase, including ensuring that the importation of electronics, batteries, toys, cosmetics, cleaning products, supplements, or other regulated goods is permitted in Your jurisdiction. By completing an order, You confirm that You understand and accept that taxes, customs duties, and related fees vary by location, and that we are not liable for any penalties, storage fees, or additional charges resulting from Your failure to comply with applicable tax or customs requirements.

4. PAYMENTS, ORDER PLACEMENT, AND ORDER ACCEPTANCE

All payments for Product(s) purchased through the Website must be made using the payment methods made available at checkout and are processed by the Payment Agent.

By submitting an order, You authorize us and the applicable Payment Agent to charge Your selected payment method for the total amount of Your order, including the Product price(s), applicable taxes, shipping fees, and any other charges disclosed prior to order submission.

We do not store and do not have direct access to Your full payment card or banking details. Payment processing, authorization, settlement, and related services are performed by the Payment Agent and are subject to their own terms and policies.

To the fullest extent permitted by applicable law, we shall not be responsible for any errors, delays, failed transactions, declined payments, chargebacks, currency conversion issues, or other matters arising from the services of the Payment Agent.

4.1 Order Placement and Acceptance

Submission of an order through the Website constitutes an offer to purchase Product(s) under the Terms. A binding contract is formed only once the order has been accepted and dispatched, as confirmed by a dispatch confirmation email.

We reserve the right to refuse, cancel, or limit any order prior to dispatch at our sole discretion, including in cases of:

suspected fraud or unauthorized transactions;
pricing or technical errors;
Product unavailability or stock limitations;
violation of the Terms;
any activity that may expose us to legal, financial, or reputational risk.

Product(s) are not reserved, and availability is not guaranteed, until payment has been successfully processed and the order has been dispatched.

4.2. Failed or Incomplete Payments

If a payment attempt fails, is declined, reversed, or otherwise incomplete, we reserve the right to:

re-attempt processing of the payment using the same payment method within a reasonable period;
suspend or delay order processing;
cancel the order.

Any bank fees, currency conversion fees, or similar charges imposed by financial institutions or the Payment Agent remain Your sole responsibility and are non-refundable.

We may require additional verification (including identity, payment, or address verification) before accepting or dispatching an order.

If we reasonably suspect fraud, unauthorized activity, abuse of payment systems, or violation of the Terms, we reserve the right to:

refuse or cancel any order;
place an order on hold;
refuse delivery or suspend fulfillment;
restrict or block future orders.

In the event of a payment dispute, chargeback, or reversal initiated by You or Your payment provider, we reserve the right, to the fullest extent permitted by applicable law, to suspend fulfillment, cancel the order, and restrict Your access to future purchases.

We reserve the right to unilaterally cancel, refuse, or reverse any order, even after payment authorization, where we reasonably determine that the transaction presents a high risk of fraud, abuse, or unauthorized activity based on internal risk assessment criteria.

If a chargeback or payment dispute is initiated and is subsequently determined by the applicable payment processor, card network, financial institution, competent authority, court, or arbitrator to be unfounded, abusive, fraudulent, or otherwise resolved in our favor, You agree, to the fullest extent permitted by applicable law, to reimburse us for any direct costs reasonably incurred in connection with such dispute, including payment processing fees, dispute handling costs, administrative costs, arbitration fees, collection costs, and reasonable legal expenses.

5. SUBSCRIPTIONS AND RECURRING BILLING

Where we offer subscriptions (the “Subscriptions”), You acknowledge and agree that the Subscription places repeating orders for Product(s) at the frequency, quantity, and price (including any subscription discounts) displayed at checkout, unless You modify or cancel in accordance with the Terms.

5.1. Authorization and Recurring Charges

By enrolling in a Subscription, You authorize us and the applicable Payment Agent to charge Your selected payment method on a recurring basis at the then-current Subscription rate.

You remain responsible for all recurring charges until the Subscription is canceled. Where required by applicable law, we will provide advance notice of upcoming charges or any material changes to the Subscription terms.

You are responsible for ensuring that Your payment method remains valid and has sufficient available funds.

If a payment fails, is declined, or is reversed, we may:

re-attempt the charge within a reasonable period;
suspend order fulfillment;
cancel the Subscription.

In the event of a chargeback, reversal, dispute, or suspected fraud, we reserve the right, to the fullest extent permitted by applicable law, to suspend or terminate the Subscription, refuse future orders, and recover any associated administrative, financial, or legal costs.

5.2. Changes, Cancellations, and Cut-Off

You may cancel Your Subscription at any time through the cancellation method made available on the Website (including through Your account settings, where applicable) or by contacting customer support through the contact form available on our Contact Us page, as applicable.

Where Subscriptions are entered into online, we provide a clear and accessible cancellation mechanism that does not require interaction with customer service (“click-to-cancel”), where required by applicable law.

Cancellation becomes effective only after it has been successfully processed. You remain responsible for any charges that were processed prior to the effective cancellation.

Orders that have already been processed for a billing cycle (including orders that have already been prepared or shipped) are not eligible for cancellation or refund, except where required by mandatory consumer protection laws.

We may modify Subscription terms, including pricing, billing frequency, Product selection, or benefits, by providing notice through the Website, email, or Your account. Continued use of the Subscription after such notice constitutes acceptance of the updated terms.

5.3. Minimum Commitment and Early Cancellation (If Applicable)

Where explicitly disclosed at checkout, a Subscription may be subject to a minimum commitment period or minimum number of deliveries.

If You cancel the Subscription before fulfilling the required commitment, we reserve the right, to the fullest extent permitted by applicable law, to adjust the pricing of previously delivered Product(s) to the applicable non-discounted rate and charge any resulting difference to Your payment method.

6. PRIVACY AND PERSONAL DATA PROTECTION; SECURITY DISCLOSURE

Your privacy matters to Us. We process personal data in accordance with applicable data protection and privacy laws.

Detailed and binding information regarding what data we collect, how we use it, how long we retain it, how we protect it, and what rights You may have is set out in our Privacy Policy (the “Privacy Policy”), which is incorporated by reference into the Terms.

Where any inconsistency exists between the Terms and the Privacy Policy in relation to personal data or privacy matters, the Privacy Policy shall prevail to the extent of such inconsistency.

The Website may use cookies and similar technologies for essential functionality, analytics, security, and (where applicable) marketing purposes. Further information, including available choices and controls, is provided in our Cookie Policy.

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. PRODUCT USE, SAFETY, AND PERSONAL USE

The exact specifications, functionality, intended use, composition, compatibility requirements, materials, sizing information, and key characteristics of each Product are described on the relevant product page on the Website and/or on the Product packaging or accompanying materials. Product(s) may vary in design, packaging, specifications, measurements, materials, color, finish, functionality, or appearance depending on manufacturing updates, production batches, supplier changes, or other operational factors. Images, videos, and visual representations of Product(s) on the Website are for illustrative purposes only and may not reflect the exact appearance, size, color, or details of the actual Product delivered.

Certain images, videos, or visual representations of Product(s) may be digitally enhanced, edited, stylized, staged, computer-generated, or created using artificial intelligence (AI) or similar technologies for marketing, demonstration, or visualization purposes. As a result, the actual appearance of the Product(s), including but not limited to color, tone, texture, finish, proportions, packaging, scale, or minor details, may vary from the images displayed on the Website. Such differences shall not be considered defects or grounds for any claim, refund, or dispute, provided that the Product(s) substantially conform to their intended use and general description.

To the fullest extent permitted by applicable law, minor variations, inaccuracies, or differences in Product descriptions, images, specifications, or representations on the Website shall not be considered defects or grounds for claims, provided that the Product substantially conforms to its intended use and general description.

The Product(s) may include, without limitation, clothing, jewelry, accessories, electronics, gadgets, toys, household cleaning products, chemical-based products, cosmetic and personal care products, dietary supplements, topical preparations, and other consumer goods.

Certain Product(s), particularly dietary supplements, cosmetic products, personal care products, and topical preparations, may cause irritation, allergic reactions, sensitivities, or other adverse effects depending on individual circumstances. You are solely responsible for reviewing all available information, including ingredients, warnings, usage instructions, storage requirements, and suitability for Your intended use prior to purchase and use.

Product(s) may carry different levels of risk depending on their nature, including but not limited to electrical, chemical, physical, allergic, or health-related risks. By purchasing and using the Product(s), You acknowledge that You are responsible for reviewing all available information and assessing the suitability of the Product(s) for Your intended use.

All Product(s) offered through the Website are sold exclusively for personal, non-commercial use. By purchasing Product(s), You acknowledge and agree that they are not intended for resale, redistribution, leasing, sublicensing, or any other form of commercial exploitation. We reserve the right to limit quantities purchased per order, per household, or per User, and to cancel or refuse any order that appears to be placed for resale, bulk purchasing, or commercial distribution.

You agree to use all Product(s) strictly in accordance with any instructions, warnings, directions for use, or labeling provided on the Website, packaging, or accompanying materials. We shall not be responsible for any consequences arising from misuse, overuse, improper handling, failure to follow instructions, or use contrary to provided warnings. You are solely responsible for determining whether a Product is suitable for Your intended use and for reviewing all relevant information prior to use.

It is Your responsibility to review all available specifications, compatibility information, limitations, warnings, and technical requirements prior to purchase and use. Unless expressly stated otherwise, we do not guarantee that any Product will be compatible with all devices, materials, surfaces, systems, accessories, operating environments, or intended use cases.

All Product(s) are used at Your own risk. You assume full responsibility for evaluating the suitability, compatibility, safety, and lawfulness of the Product(s) for Your intended use prior to purchase and use.

7.1. Electronics, Gadgets, and Digital Features

Certain Product(s) may include electronic components, batteries, charging systems, or smart functionalities. Such Product(s) must be used only with compatible devices, accessories, and power sources. Improper use, unauthorized modifications, or use of incompatible components may result in malfunction, damage, or safety risks. Where applicable, smart or digital features may be updated, modified, limited, or discontinued at any time, and compatibility with third-party systems is not guaranteed.

Certain Product(s) may rely on third-party applications, software, cloud services, connectivity providers, or other external services. We do not guarantee that such features will be uninterrupted, secure, continuously available, or compatible with all future devices, operating systems, applications, or software versions. To the fullest extent permitted by applicable law, we disclaim liability for any unauthorized access, hacking incidents, cybersecurity breaches, data leaks, service interruptions, or any loss or damage arising from third-party applications, software, platforms, or connected environments not operated exclusively by us.

Any collection, processing, storage, transfer, sharing, or protection of data carried out by such third-party applications, software providers, platforms, or connected services is governed solely by their own terms, privacy policies, and security practices. We do not control and are not responsible for the data handling, privacy, cybersecurity, or regulatory compliance practices of any such third party.

You acknowledge that any connection between the Product(s) and third-party applications or services is made at Your own risk.

Electronic Product(s), including those requiring batteries or charging, must never be left charging unattended, especially overnight or on flammable surfaces. You assume all risk for damages resulting from overheating, fire, or electrical malfunctions caused by improper charging practices, use of non-original cables, or failure to monitor the device during operation.

7.2. Toys and Children’s Products Features

Product(s) intended for children may require adult supervision. Some Product(s) may contain small parts that present choking hazards, and any age recommendations are provided for guidance only. You are responsible for ensuring safe and appropriate use.

Some Product(s) may contain detachable elements, cords, magnets, moving parts, or other components that may present choking, ingestion, suffocation, strangulation, pinching, or similar hazards, particularly for infants and young children. Product(s) must not be provided to children below the recommended age, and adult supervision is required where appropriate. To the fullest extent permitted by applicable law, we shall not be liable for any injury, loss, or damage resulting from failure to supervise children or failure to follow age recommendations, warnings, or safety instructions.

7.3. Clothing, Jewelry, and Wearables

For clothing, jewelry, and wearable Product(s), sizing, fit, and appearance may vary depending on individual factors. Colors may differ due to lighting conditions or screen settings. Certain materials or finishes may wear over time or cause skin sensitivity or allergic reactions. We shall not be liable for allergic reactions, skin irritation, staining, discoloration, or other sensitivities arising from individual reactions to Product materials, except where liability cannot be excluded under applicable law.

In the case of jewelry, normal wear and tear, including tarnishing, fading, scratching, plating wear, oxidation, or discoloration due to skin chemistry, moisture, or exposure to perfumes, lotions, and chlorinated or saltwater, shall not be deemed a defect. Jewelry must be stored in dry conditions and protected from friction to reduce the risk of surface damage.

You agree to use and care for Product(s) strictly in accordance with any instructions, warnings, care labels, material information, or directions for use provided on the Website, on the Product packaging, on attached labels, or in accompanying documentation.

To the fullest extent permitted by applicable law, We shall not be responsible for any consequences arising from misuse, improper storage, failure to follow care instructions, exposure to unsuitable substances or environmental conditions, unauthorized alteration, or use of the Product(s) in a manner inconsistent with their intended purpose.

Certain Product(s), including jewelry and accessories, may contain metals, alloys, coatings, dyes, fabrics, or other materials that may cause irritation, discoloration, or allergic reactions in some individuals. Customers with known sensitivities or allergies are responsible for reviewing product descriptions and material information prior to purchase and use.

7.4. Household Cleaning and Chemical-Based Products

Cleaning, household, or chemical-based Product(s) must be used strictly as directed and must not be ingested, inhaled, or applied to the body. Product(s) must not be mixed with other chemicals, cleaning agents, or substances unless expressly permitted by the manufacturer. You are responsible for safe handling, appropriate ventilation, and keeping such Product(s) out of reach of children and pets.

It is Your sole responsibility to verify the compatibility of cleaning or chemical-based Product(s) with specific surfaces, fabrics, or materials. We shall not be liable for any staining, discoloration, corrosion, or structural damage to Your property. You are strictly advised to perform a spot test on an inconspicuous area before full use.

Certain Product(s), including cleaning or chemical-based products, may pose risks if misused, improperly handled, or used in combination with other substances. You are solely responsible for following all safety instructions, including dilution, ventilation, protective equipment, and storage requirements. Failure to comply with such instructions may result in serious harm, including injury, property damage, or environmental impact. Where appropriate, You should test the Product on a small inconspicuous area before full application to identify potential sensitivities.

We shall not be liable for any damage, injury, loss, or adverse effects resulting from the combination of any Product(s) with other products, substances, chemicals, devices, or materials that are not expressly approved or recommended by us.

7.5. Health, Wellness, and Cosmetic Products

Certain Product(s), including dietary supplements, cosmetic products, topical preparations, or other wellness-related items, are intended for general personal care purposes only. Individual reactions may vary, and You are responsible for reviewing ingredients and determining suitability prior to use. Where applicable, a patch test is recommended before full use of topical Product(s), and use must be discontinued immediately if adverse reactions occur.

Product(s) offered through the Website may include food supplements, vitamins, cosmetic products, personal care products, non-medicated topical preparations, and other wellness-related items. Regardless of classification, all Product(s) are provided for general wellness or personal care purposes only and are not intended to replace professional medical advice, diagnosis, or treatment. Individual reactions, sensitivities, or outcomes may vary. You acknowledge that even non-medical or cosmetic Product(s) may cause adverse reactions depending on individual circumstances, and You assume full responsibility for assessing suitability prior to use.

Cosmetic products, creams, ointments, serums, and other topical preparations are intended for external use only, unless explicitly stated otherwise on the Product packaging or instructions. Such Product(s) must not be ingested, swallowed, or applied to the eyes, mouth, or other sensitive areas unless expressly directed. Users should perform a patch test prior to full application to reduce the risk of allergic reactions, irritation, or skin sensitivity. If irritation, redness, burning, or other adverse reactions occur, You must discontinue use immediately and seek appropriate medical advice.

Upon receipt of the Product(s), You are responsible for checking the expiration date, recommended period of use, and overall condition of the Product(s), including whether the packaging, seal, container, or applicator appears damaged, opened, leaking, or otherwise compromised. Product(s) must not be used if the expiration date has passed or if the packaging or seal was damaged at the time of delivery. Any such issues must be reported to Us without undue delay and, in any event, within the timeframe required under these Terms or applicable law.

Certain Product(s), including but not limited to dietary supplements, probiotics, creams, ointments, serums, and other cosmetic or personal care preparations, may be sensitive to temperature, humidity, sunlight, or other storage conditions. You are solely responsible for storing the Product(s) in accordance with any instructions provided on the Website, packaging, label, or accompanying materials. To the fullest extent permitted by applicable law, We shall not be liable for any deterioration, reduced effectiveness, contamination, texture changes, spoilage, separation, leakage, or other damage resulting from improper storage after delivery, including storage in excessive heat, direct sunlight, humid conditions, bathrooms, refrigerators where not required, or other unsuitable conditions.

7.6. Storage, Expiration, and Disposal

Certain Product(s) may be sensitive to temperature, humidity, sunlight, or other environmental conditions. You are solely responsible for proper storage and handling after delivery, including checking packaging integrity, seals, and expiration dates. To the fullest extent permitted by applicable law, we shall not be liable for any deterioration, contamination, reduced effectiveness, or damage resulting from improper storage or handling after delivery.

Upon receipt of the Product(s), You are responsible for checking the expiration date, recommended period of use, and overall condition of the Product(s), including whether the packaging, seal, container, or applicator appears damaged, opened, leaking, or otherwise compromised. Product(s) must not be used if the expiration date has passed or if the packaging or seal was damaged at the time of delivery. Any such issues must be reported to us without undue delay and, in any event, within the timeframe required under the Terms or applicable law.

You are responsible for disposing of Product(s), residues, and packaging in accordance with applicable environmental, waste management, and hazardous material regulations. We shall not be liable for any damage, contamination, or penalties arising from improper disposal.

Electronic Product(s), batteries, rechargeable batteries, and electrical accessories must be disposed of separately from general household waste and in accordance with applicable local laws, regulations, and recycling requirements, including any applicable waste electrical and electronic equipment rules. You are solely responsible for the lawful and environmentally responsible disposal, recycling, or return of end-of-life Product(s), batteries, and related components through authorized collection or recycling systems in Your jurisdiction.

You acknowledge that environmental, recycling, or extended producer responsibility (EPR) obligations may vary depending on Your jurisdiction. Unless explicitly required under applicable law, we are not responsible for any environmental fees, recycling costs, or compliance obligations imposed on You in Your country of residence.

You are solely responsible for complying with any local environmental, recycling, or disposal requirements applicable to the Product(s), including any obligations related to electronic waste, batteries, or regulated materials.

You are solely responsible for ensuring that the purchase, importation, possession, and use of Product(s) comply with all applicable laws and regulations in Your jurisdiction, including customs, import, and consumer protection requirements. You represent and warrant that You are not located in, under the control of, or a resident of any country or territory subject to applicable sanctions and that You will not use or export the Product(s) in violation of applicable laws.

8. NO MEDICAL ADVICE AND HEALTH DISCLAIMER

The Website, including all content such as Product descriptions, articles, blog posts, reviews, educational materials, recommendations, and any other information available through it, is provided solely for general informational and wellness-support purposes. Nothing on the Website constitutes medical advice, diagnosis, treatment, prescription, or a substitute for professional medical judgment, nor does it create any doctor–patient or healthcare relationship.

Safety Data Sheets (SDS) or equivalent documentation may be available upon request or from the manufacturer where applicable. You are responsible for reviewing such documentation prior to use where relevant.

You acknowledge that the Website does not provide individualized health evaluations and does not consider Your personal medical history, conditions, medications, allergies, or other health-related factors. Any decisions regarding Your health or the use of any Product(s) must be made in consultation with a qualified healthcare professional.

You agree not to rely on the Website or any Product-related content for self-diagnosis, self-treatment, or medical decision-making, and You must not delay or avoid seeking professional medical advice based on information obtained from the Website.

You understand and agree that the Product(s) are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any statements regarding wellness, cosmetic, or personal care benefits are provided for general informational purposes only and do not constitute medical claims or guarantees of results.

Results from the use of Product(s), including supplements, cosmetic products, and topical preparations, may vary depending on individual factors such as skin type, sensitivities, health conditions, lifestyle, and consistency of use. Adverse reactions, including allergic responses or irritation, may occur. You are solely responsible for reviewing ingredient lists and determining whether a Product is suitable for You. If You experience any adverse effects, You must discontinue use immediately and seek medical advice.

You are solely responsible for reviewing the full list of ingredients of any Product to ensure that it does not contain any substances to which You are allergic or sensitive. If You are pregnant, nursing, taking medication, or have a pre-existing medical condition, You should consult a qualified healthcare professional before using any Product(s). We are not responsible for any adverse reactions resulting from ingredient sensitivities, allergies, or interactions with medications or health conditions.

Product(s) must be used strictly in accordance with the instructions provided on the packaging or accompanying materials. Topical Product(s) must not be applied to damaged skin, open wounds, mucous membranes, or sensitive areas unless explicitly indicated.

Unless explicitly stated otherwise on the relevant Product page, packaging, label, or accompanying instructions, Product(s) are not intended for ingestion, internal use, or direct application to the human body other than their clearly intended external or wearable use.

For Users in the United States, You acknowledge that neither the Product(s) nor any statements regarding them have been evaluated by the U.S. Food and Drug Administration (FDA), and the Product(s) are not intended to diagnose, treat, cure, or prevent any disease.

California Proposition 65 Warning: For Users residing in California, United States, certain Product(s) may expose You to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, please visit www.P65Warnings.ca.gov.

For Users in the European Economic Area and the United Kingdom, the Product(s) are not medicinal products and are not intended to treat, cure, or prevent disease.

For Users in Australia and Canada, the Product(s) have not been evaluated by the Therapeutic Goods Administration (TGA) or Health Canada, unless explicitly stated otherwise.

By using the Website and purchasing Product(s), You acknowledge that You do so at Your own risk and agree not to rely on Website content for medical decisions. In the event of any inconsistency or discrepancy between information provided on the Website and the information contained on the Product packaging, labeling, user manuals, safety instructions, or accompanying documentation, the information on the Product packaging, labeling, user manuals, safety instructions, or accompanying documentation shall prevail.

9. DISCOUNT CODES AND PROMOTIONS

From time to time, we may offer discount codes, promotional offers, free gifts, bundle deals, or other incentives (the “Promotions”). Unless expressly stated otherwise, all Promotions are temporary, subject to availability, and may be modified, suspended, or withdrawn at any time without prior notice.

Promotions may be subject to specific conditions, including eligibility requirements, minimum purchase thresholds, expiration dates, product exclusions, geographic limitations, and limits on the number of uses per User, household, or order. Promotions are valid only for the period specified and cannot be applied retroactively to orders that have already been placed or dispatched. Unless explicitly stated otherwise, Promotions cannot be combined with other discounts, offers, or promotional codes, and only one Promotion may be applied per order.

We reserve the right to refuse, cancel, or reverse the application of any Promotion where we reasonably determine that it has been misused, obtained through unauthorized means, or applied in violation of the Terms. This includes, without limitation, manipulation, duplication, resale of codes, or any fraudulent activity.

If an order placed using a Promotion is returned or refunded, the refund will be calculated based on the actual amount paid after the Promotion was applied. The value of any discount, Promotion, or free item is non-refundable and cannot be exchanged for cash or credit. Where a free Product is included as part of a Promotion, such Product must be returned together with the purchased Product(s) in order to be eligible for a refund, unless mandatory law provides otherwise.

We reserve the right to limit or restrict Promotions to specific Users, regions, Product(s), or order types at our sole discretion. Certain Product(s), including Subscriptions or limited-release items, may be excluded from Promotions. We are not liable for any technical errors, system failures, or other issues that may affect the availability or application of Promotions, except where such liability cannot be excluded under applicable law.

10. SHIPPING AND DELIVERY

We strive to process and deliver all orders efficiently and securely. Detailed and binding information regarding shipping methods, processing times, delivery estimates, tracking procedures, applicable fees, international shipments, customs responsibilities, and delivery conditions is set out in our Shipping Policy & Delivery Guide (the “Shipping Policy”), which is incorporated by reference into the Terms.

You are solely responsible for providing accurate, complete, and up-to-date shipping information at the time of checkout. We shall not be liable for delays, delivery failures, or additional costs resulting from incorrect, incomplete, or outdated shipping details provided by You.

All delivery timeframes provided on the Website or during checkout are estimates only and are not guaranteed. Delivery may be affected by factors beyond our reasonable control, including but not limited to customs processing, carrier delays, weather conditions, logistical disruptions, peak periods, or force majeure events. To the fullest extent permitted by applicable law, we shall not be liable for such delays.

Orders may be fulfilled and shipped from different fulfillment centers, including international locations, depending on product availability, logistics, and destination. As a result, shipments may arrive in separate packages and at different times.

You acknowledge and agree that international shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by local authorities. Unless explicitly stated otherwise at checkout, such charges are not included in the purchase price and remain Your sole responsibility.

Where any inconsistency exists between the Terms and the Shipping Policy regarding shipping-related matters, the Shipping Policy shall prevail to the extent of such inconsistency.

11. DELIVERY CONFIRMATION AND RISK OF LOSS

Delivery of Product(s) shall be deemed completed, and risk of loss or damage shall pass to You, once the Product(s) is marked as delivered by the carrier at the delivery address provided during checkout. Delivery confirmation may include carrier tracking records, delivery status updates, geolocation data, photographs, or other confirmation methods used by the shipping provider.

You acknowledge and agree that delivery confirmation provided by the carrier constitutes sufficient evidence that the Product(s) have been delivered, regardless of whether You personally received the shipment, were present at the delivery address, or authorized a third party to receive it on Your behalf.

We are not responsible for any loss, theft, or damage occurring after delivery has been confirmed by the carrier, to the fullest extent permitted by applicable law.

You are responsible for promptly inspecting the Product(s) upon delivery. Any claims relating to damaged, defective, incorrect, or missing Product(s) should be reported to us without undue delay and, where possible, within three (3) calendar days from the date of delivery confirmation. This does not affect any mandatory rights under applicable consumer protection laws.

You are responsible for ensuring that the delivery location is secure and accessible. We shall not be liable for any loss or theft occurring after delivery confirmation, including where packages are left unattended at the delivery address.

If a shipment is unclaimed, refused (except where required by law), not collected within the time specified by the carrier, or returned due to incorrect address details provided by You or failure to accept delivery, we reserve the right to deduct return shipping costs, handling fees, storage costs, and any additional charges from any eligible refund.

Where applicable, re-delivery of the Product(s) will be arranged only after payment by You of any additional shipping costs, return-to-sender fees, storage charges, customs-related charges, or other costs incurred as a result of failed delivery, non-collection, refusal, or inaccurate delivery information.

Claims submitted outside of this inspection period may not qualify for replacement, refund, or any form of compensation, except where required by applicable law.

12. RETURNS, REFUNDS, WITHDRAWAL RIGHTS, AND SATISFACTION GUARANTEE

We understand that returns and refunds may occasionally be necessary. Detailed and binding information regarding eligibility criteria, return conditions, the 30-Day Refund Guarantee (where applicable), defective or damaged items, health and personal care restrictions, return authorization procedures, and processing timelines is set out in our Return Policy (the “Return Policy”), which is incorporated by reference into the Terms.

Except where mandatory consumer protection laws provide otherwise, returns and refunds are permitted only in accordance with the conditions and procedures described in the Return Policy. All returns require prior authorization. Unauthorized returns may be refused and may not be eligible for a refund.

Any Product(s) returned to our registered office, Payment Agent addresses, or without a valid Return Merchandise Authorization (RMA) will be rejected, and any associated costs or loss of the Product shall be Your sole responsibility.

For Users residing in the European Economic Area (EEA) and the United Kingdom, You may have a statutory right to withdraw from the contract within 14 days without providing any reason. However, this right does not apply to Product(s) that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons.

Where returned Product(s) contain chemical substances or cleaning agents, You are responsible for ensuring that the Product(s) are securely sealed and properly packaged in compliance with applicable safety requirements for transport. We are not responsible for damage or leakage resulting from improperly packaged return shipments.

This may include, without limitation, ingestible Product(s), dietary supplements, vitamins, topical preparations, creams, serums, cosmetic products, personal care items, or other Product(s) that are sealed for health protection or hygiene purposes and have been opened, unsealed, or otherwise rendered unsuitable for return.

Refunds apply only to the Product price actually paid. Original shipping costs, customs duties, taxes, brokerage fees, currency conversion charges, and similar costs are non-refundable, except where reimbursement is required by applicable law.

For the avoidance of doubt, we are not responsible for reimbursing any customs duties, import taxes, brokerage fees, storage charges, return-to-sender fees, carrier handling fees, or similar charges imposed by customs authorities, carriers, or other third parties. Where such amounts have been incurred in connection with a refused, unclaimed, undeliverable, or returned shipment, we may deduct them from any eligible refund to the fullest extent permitted by applicable law.

We reserve the right to inspect all returned Product(s) and to refuse, reduce, or deny refunds where the return does not meet the required conditions. This includes, without limitation, cases involving misuse, excessive handling, damage after delivery, diminished value, or patterns of repeated or abusive returns.

We reserve the right to apply a reasonable restocking fee where returned Product(s) are no longer in a condition suitable for resale as new, including but not limited to damaged packaging, missing components, or signs of use, to the extent permitted by applicable law.

We also reserve the right to refuse returns or limit refunds in cases of repeated, excessive, or abusive return behavior.

Where statutory withdrawal rights apply under applicable consumer protection laws, such rights remain unaffected and shall apply in accordance with those laws.

In the event of any inconsistency between the Terms and the Return Policy regarding return-related matters, the Return Policy shall prevail to the extent of such inconsistency.

13. WARRANTY AND PRODUCT CONFORMITY

Except where mandatory consumer protection laws provide otherwise, we do not provide any warranties, guarantees, or assurances in relation to the Product(s) beyond those expressly required by applicable law.

Where applicable under mandatory consumer protection laws, Product(s) shall conform to the contract of sale at the time of delivery. Any statutory warranty or conformity rights available to You are limited strictly to the scope, duration, and remedies prescribed by applicable law and apply only to the extent such rights cannot be lawfully excluded or limited.

To the fullest extent permitted by applicable law, no additional warranties, whether express, implied, statutory, or otherwise, are provided, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, or suitability for specific use.

Any lack of conformity, defect, deterioration, reduced effectiveness, or issue arising from misuse, overuse, improper storage, use after expiration, failure to follow instructions, unauthorized modification, or external factors beyond our control is excluded from warranty coverage to the maximum extent permitted by law.

This includes, without limitation, any spoilage, separation, leakage, contamination, texture changes, reduced efficacy, or other deterioration resulting from improper storage, exposure to unsuitable environmental conditions, or use after the stated expiration date or recommended period of use.

Where Product(s) include firmware, software, digital functions, app-based features, smart connectivity, or other technology-dependent elements, You acknowledge that the availability, compatibility, functionality, and support of such elements may change over time. Unless expressly required by mandatory law, software updates, firmware updates, feature enhancements, continued app support, server availability, or compatibility with future operating systems, devices, or third-party platforms are not guaranteed and do not form part of any commercial warranty or voluntary guarantee.

To the fullest extent permitted by applicable law, we shall not be liable for any reduction in functionality, compatibility limitations, discontinued features, or service interruptions resulting from the modification, suspension, discontinuation, or unavailability of software, applications, firmware, cloud services, or third-party digital infrastructure, except where such liability cannot be excluded under applicable law.

We do not guarantee any specific results, outcomes, or performance from the use of any Product(s). Results may vary based on individual use, conditions, materials, environment, and other factors beyond our control.

Where a Product is found to be non-conforming under applicable law, Your remedies shall be limited, at our discretion and to the extent permitted by law, to repair, replacement, or refund of the Product price actually paid. No other remedies shall be available unless expressly required by mandatory law.

If we determine, or are informed by a manufacturer, supplier, or regulatory authority, that a Product may pose a safety risk, contamination issue, or regulatory concern, we reserve the right to issue safety notices or initiate a product recall. In such cases, You agree to follow any instructions provided, including discontinuing use and returning or disposing of the Product where required.

Should You continue to use, wear, or consume a Product after a safety notice or recall instruction has been issued or made available to You through reasonable means, including email, account notification, the Website notice, or other contact details provided by You, You do so at Your own risk. To the fullest extent permitted by law, we disclaim all liability for any injury, damage, or loss resulting from Your failure to comply with recall instructions or from inaccurate, outdated, or incomplete contact information provided by You.

In the case of ingestible Product(s), including dietary supplements, vitamins, or other wellness-related items, You must discontinue use immediately if You experience unexpected symptoms, allergic reactions, discomfort, or other adverse effects and consult a qualified healthcare professional where appropriate. For topical, cosmetic, or personal care Product(s), use must be discontinued immediately if skin irritation, allergic reaction, redness, swelling, or other adverse reactions occur.

We may attempt to notify affected customers using the contact information provided at the time of purchase. It is Your responsibility to ensure that such information remains accurate and up to date. To the fullest extent permitted by applicable law, Your sole remedy in the event of a confirmed product issue or recall shall be limited to replacement of the Product or refund of the Product price paid, unless mandatory law requires otherwise.

Nothing in this Section limits or excludes liability for matters that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

14. RULES OF CONDUCT AND ACCEPTABLE USE

You agree to use the Website in good faith and in compliance with the Terms and all applicable laws and regulations. You are solely responsible for all activities conducted through Your use of the Website and for any consequences arising from Your actions, omissions, or misuse.

You must not use the Website for any unlawful, fraudulent, deceptive, or abusive purpose, nor may You interfere with or attempt to compromise the Website, its servers, or any connected networks. Unauthorized access to systems, accounts, data, or security features is strictly prohibited. The use of automated tools, including bots, crawlers, scraping technologies, or similar means, is not permitted without our prior written consent.

You must not upload, transmit, or distribute any harmful code, including viruses or malware, nor impersonate any person or entity or provide false, misleading, or incomplete information. Any conduct that may expose us to legal, regulatory, operational, or reputational risk is strictly prohibited.

You may not reverse engineer, decompile, disassemble, modify, or otherwise interfere with any part of the Website or its underlying systems.

We reserve the right, but not the obligation, to monitor use of the Website for compliance with the Terms and to investigate any suspected violations. We may take any action deemed appropriate, including restricting or terminating access, canceling orders, suspending accounts, or cooperating with law enforcement authorities.

Certain features of the Website may rely on third-party services. We do not control and are not responsible for such services. Any reliance on information provided through the Website is at Your own risk, and nothing in this Section creates any partnership, agency, or employment relationship between You and Us.

You agree not to engage in abusive behavior, including excessive returns, repeated chargebacks, exploitation of promotions, or any activity that we reasonably consider to be fraudulent or harmful to our business. We reserve the right to restrict or terminate Your access in such cases.

We also reserve the right, to the fullest extent permitted by applicable law, to reject current or future orders, refuse refunds, cancel Promotions, limit account functionality, or decline customer support requests where we reasonably determine that a User has engaged in fraud, abusive return activity, repeated unjustified complaints, payment abuse, harassment, or other conduct that creates disproportionate operational, legal, or financial risk.

15. INTELLECTUAL PROPERTY

All content made available on the Website, including text, graphics, images, logos, trademarks, product descriptions, videos, software, layout, and design elements (the “Content”), is owned by or licensed to us and is protected by applicable intellectual property laws.

Nothing in the Terms grants You ownership rights in the Website or the Content. Subject to compliance with the Terms, You are granted a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Website and Content solely for personal, non-commercial purposes.

Any unauthorized use, reproduction, modification, distribution, display, transmission, or exploitation of the Website or the Content is strictly prohibited and may result in civil or criminal liability.

You may not use, copy, scrape, download, or otherwise access any part of the Website or the Content for the purpose of developing, training, or improving any artificial intelligence system, machine learning model, or automated data processing tool without our prior written consent.

All rights not expressly granted are reserved. No license is granted by implication or otherwise.

The Website may include third-party trademarks or links to external websites. Such content remains the property of its respective owners, and we do not endorse or control third-party websites. Access to such websites is at Your own risk.

16. THIRD-PARTY WEBSITES AND LINKS

The Website may contain links to third-party websites, platforms, services, tools, content, or resources that are not owned, operated, or controlled by us (“Third-Party Websites”). Such links are provided for convenience only and do not constitute endorsement, sponsorship, or approval of any third-party content, products, services, or practices.

We do not control and are not responsible for the availability, accuracy, legality, security, content, data practices, or operation of any Third-Party Websites. Accessing or using any Third-Party Website is at Your sole risk.

ANY PURCHASES, TRANSACTIONS, DATA SHARING, OR OTHER DEALINGS YOU ENGAGE IN WITH THIRD PARTIES ARE SOLELY BETWEEN YOU AND THE APPLICABLE THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL LIABILITY FOR ANY LOSS, DAMAGE, CLAIM, OR HARM ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR RELIANCE ON ANY THIRD-PARTY WEBSITE, PRODUCT, OR SERVICE.

You are responsible for reviewing the terms and policies of any Third-Party Website before engaging in any transaction. Complaints, claims, or questions regarding third-party products or services must be directed to the relevant third party.

17. TESTIMONIALS, REVIEWS, AND USER SUBMISSIONS

The Website may display testimonials, reviews, ratings, images, videos, or other content submitted by customers or third parties (“User Submissions”). Such content reflects individual experiences and opinions only and does not constitute guarantees of performance, effectiveness, or results. Outcomes may vary depending on individual usage, preferences, conditions, and other factors.

User Submissions are provided for informational and marketing purposes only and should not be relied upon as professional advice. To the fullest extent permitted by applicable law, we make no representations regarding the accuracy, reliability, or completeness of such content.

Nothing on the Website or in any communication provided by us constitutes professional, technical, legal, cleaning, or other specialized advice. You should consult a qualified professional where appropriate before using any Product(s) in a manner that may affect health, safety, property, or compliance with applicable regulations.

Any content You submit, including reviews, comments, images, videos, or suggestions, shall be deemed non-confidential and non-proprietary. By submitting content, You grant us a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, distribute, and display such content for any lawful purpose, including marketing and promotional use, without compensation.

You represent that You have all necessary rights to submit such content, that it is accurate and lawful, and that it does not infringe any third-party rights.

We reserve the right, but not the obligation, to review, edit, remove, or refuse any User Submissions at our discretion. We are not obligated to publish or respond to any submission.

To the fullest extent permitted by law, we disclaim all liability arising from User Submissions or third-party content.

17.1. Promotional Partners and Influencer Content

We may engage affiliates, influencers, or other partners to promote the Product(s). Such parties act independently and are not our employees or representatives.

We do not control and are not responsible for any statements, claims, representations, testimonials, health-related assertions, performance-related claims, earnings representations, or other promotional content made by such partners that are not expressly authorized by us in official Website materials. Any purchasing decisions should be based solely on information provided directly on the Website or in official materials issued by Us.

To the fullest extent permitted by law, we disclaim all liability arising from reliance on such third-party promotional content.

18. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE, ITS CONTENT, AND ALL PRODUCT(S) ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

WITHOUT LIMITATION, WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, COMPLETENESS, OR ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE WEBSITE, ITS SERVERS, OR ANY FUNCTIONALITY WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, NOR THAT ANY DEFECTS WILL BE CORRECTED.

WHILE WE STRIVE TO MAKE THE WEBSITE ACCESSIBLE TO ALL USERS, WE MAKE NO WARRANTIES OR REPRESENTATIONS THAT THE WEBSITE FULLY COMPLIES WITH THE AMERICANS WITH DISABILITIES ACT (ADA) OR SIMILAR ACCESSIBILITY GUIDELINES IN OTHER JURISDICTIONS. WE SHALL NOT BE LIABLE FOR ANY CLAIMS ARISING FROM THE WEBSITE’S LACK OF ACCESSIBILITY.

WE MAKE NO WARRANTIES OR REPRESENTATIONS REGARDING THE PERFORMANCE, SAFETY, EFFECTIVENESS, QUALITY, OR RESULTS OF ANY PRODUCT(S), INCLUDING ANY CLAIMS RELATED TO GENERAL WELLNESS, PERSONAL CARE, COSMETIC, OR OTHER NON-MEDICAL PURPOSES. INDIVIDUAL RESULTS MAY VARY, AND NO SPECIFIC OUTCOMES ARE GUARANTEED.

WHERE WARRANTIES CANNOT BE DISCLAIMED UNDER MANDATORY CONSUMER PROTECTION LAWS, SUCH WARRANTIES ARE LIMITED TO THE MINIMUM EXTENT AND DURATION PERMITTED BY LAW.

19. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, AGENTS, CONTRACTORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, COST OF SUBSTITUTE PRODUCTS OR SERVICES, PERSONAL DISSATISFACTION, OR ANY OTHER INTANGIBLE OR ECONOMIC LOSS, ARISING OUT OF OR IN CONNECTION WITH THE WEBSITE, THE PRODUCT(S), OR THE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, INJURY, CHOKING INCIDENT, INGESTION OF SMALL PARTS, FIRE, OVERHEATING, PROPERTY DAMAGE, OR OTHER HARM RESULTING FROM FAILURE TO SUPERVISE CHILDREN, FAILURE TO FOLLOW AGE RECOMMENDATIONS OR SAFETY WARNINGS, OR LEAVING ELECTRONIC PRODUCT(S) UNATTENDED WHILE CHARGING, CONNECTED TO POWER, OR IN OPERATION.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY DAMAGE TO OTHER DEVICES, EQUIPMENT, PROPERTY, SOFTWARE, OR DATA RESULTING FROM THE CONNECTION,

INSTALLATION, OR USE OF ANY PRODUCT WITH THIRD-PARTY DEVICES, SYSTEMS, ACCESSORIES, OR SOFTWARE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY DAMAGE TO SURFACES, MATERIALS, FABRICS, FINISHES, OR OTHER PROPERTY RESULTING FROM IMPROPER USE, FAILURE TO FOLLOW INSTRUCTIONS, USE ON UNSUITABLE SURFACES, IMPROPER DILUTION, OR COMBINATION OF PRODUCT(S) WITH OTHER SUBSTANCES OR CHEMICALS.

THIS LIMITATION APPLIES REGARDLESS OF THE FORM OR THEORY OF ACTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, STATUTE, OR OTHERWISE, AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE WEBSITE, THE PRODUCT(S), OR THE TERMS SHALL BE LIMITED TO THE LESSER OF:

THE TOTAL AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM; OR
USD $100.

ANY CLAIM ARISING OUT OF OR RELATING TO THE WEBSITE OR PRODUCT(S) MUST BE BROUGHT WITHIN ONE (1) YEAR FROM THE DATE THE CLAIM AROSE, OR IT SHALL BE PERMANENTLY BARRED, TO THE EXTENT PERMITTED BY LAW.

NOTHING IN THE TERMS SHALL EXCLUDE OR LIMIT LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS SET FORTH IN THIS SECTION ARE A FUNDAMENTAL BASIS OF THE BARGAIN BETWEEN YOU AND US, AND THAT THE PRODUCT(S) WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS.

20. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless us, our parent companies, subsidiaries, affiliates, successors, assigns, directors, officers, shareholders, employees, agents, contractors, licensors, suppliers, service providers, and representatives from and against any and all claims, demands, actions, proceedings, investigations, losses, liabilities, damages, judgments, settlements, penalties, fines, costs, and expenses (including reasonable attorneys’ fees and legal costs), whether actual or alleged, arising out of, relating to, or in connection with:

Your access to or use of the Website or any Product(s);
Your breach or alleged breach of the Terms or any document incorporated by reference;
Your breach of any representation, warranty, or obligation under the Terms;
Your violation of any applicable law, regulation, or third-party right;
Your misuse, improper storage, resale, modification, or use of any Product(s) contrary to instructions, warnings, or labeling;
Any User Submissions, reviews, testimonials, content, or materials submitted or shared by You;
Any chargeback, payment dispute, or unauthorized transaction initiated in connection with Your purchase;
Your interaction with any Third-Party websites, services, platforms, or carriers;
Any injury, damage, or claim brought by third parties who gain access to or use the Product(s) through You, including family members, guests, visitors, or other persons to whom You provide access to the Product(s).

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by You. You agree to cooperate fully with such defense and shall not settle any claim without our prior written consent.

This indemnification obligation survives termination of the Terms and Your use of the Website or Product(s).

21. DISPUTE RESOLUTION AND GOVERNING LAW

The Terms shall be governed by the laws of Hong Kong, without regard to conflict of laws principles, except where mandatory consumer protection laws require otherwise.

21.1. Mandatory Individual Arbitration (United States Users)

IF YOU ARE A USER RESIDING IN THE UNITED STATES, YOU AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THE TERMS, THE WEBSITE, ANY PRODUCT(S), OR ANY TRANSACTION OR COMMUNICATION WITH US (COLLECTIVELY, A “CLAIM”) SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION, AND NOT IN COURT.

This arbitration agreement is governed by the Federal Arbitration Act (“FAA”) and shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect at the time the Claim is filed.

YOU UNDERSTAND THAT YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION.

21.2 Class, Collective, and Mass Action Waiver

ALL CLAIMS MUST BE BROUGHT SOLELY IN YOUR INDIVIDUAL CAPACITY. YOU AGREE NOT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL, OR MASS ACTION, WHETHER IN COURT OR IN ARBITRATION.

THE ARBITRATOR SHALL HAVE NO AUTHORITY TO CONSOLIDATE CLAIMS, CONDUCT MASS ARBITRATION, OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

If any portion of this Class Action Waiver is found unenforceable, the arbitration agreement shall be null and void only as to that specific claim.

21.3 Delegation Clause

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of this provision is void or voidable.

21.4. Pre-Dispute Notice Requirement

Before initiating arbitration, You must provide us with written notice of the Claim, including a description of the dispute and the relief sought. The parties agree to attempt to resolve the dispute in good faith within sixty (60) days of receipt of such notice before commencing arbitration.

Failure to comply with this pre-dispute process may result in dismissal of the arbitration.

21.5. Mass Arbitration Protection

If twenty-five (25) or more similar Claims are asserted against us by the same or coordinated counsel or entities, the parties agree that such Claims shall be resolved in coordinated batches of five (5) arbitrations at a time. The remaining Claims shall be stayed until the initial batch is resolved. This batching mechanism shall be a material term of this arbitration agreement.

21.6. Small Claims and Injunctive Relief

Either party may bring an individual Claim in small claims court if the Claim qualifies and remains individual in nature.

Nothing in this Section prevents us from seeking temporary, preliminary, or permanent injunctive relief in a court of competent jurisdiction to protect intellectual property rights, confidential information, or to prevent irreparable harm.

21.7. Limitation Period

ANY CLAIM MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM AROSE, OR IT SHALL BE PERMANENTLY BARRED, TO THE FULLEST EXTENT PERMITTED BY LAW.

21.8. Opt-Out Right

United States Users may opt out of this arbitration agreement within thirty (30) days of their first purchase by sending written notice to [email protected] clearly stating their intent to opt out. If You do not timely opt out, You agree to be bound by this arbitration provision.

21.9. Survival

This arbitration provision survives termination of the Terms and Your relationship with Us.

22. ELECTRONIC COMMUNICATIONS

You consent to receive all communications, notices, disclosures, agreements, invoices, receipts, updates, and other information from us electronically, including via email, SMS (where applicable), the Website, account notifications, or other electronic means.

You agree that such electronic communications satisfy any legal requirement that such communications be in writing and shall have the same force and effect as if they were in writing and physically signed, to the fullest extent permitted by applicable law.

You are solely responsible for maintaining accurate and current contact information and for ensuring that communications from us are not blocked, filtered, or redirected (including by spam filters or security settings). We are not responsible for any delay, non-delivery, or failure to receive communications due to inaccurate contact details, technical issues, carrier filtering, or circumstances beyond our reasonable control.

Electronic communications shall be deemed received by You when sent by Us, whether or not You actually access or read them, to the extent permitted by applicable law.

23. ASSIGNMENT

We may assign, transfer, novate, subcontract, or otherwise dispose of any or all of our rights and obligations under the Terms, in whole or in part, to any affiliate, successor, purchaser of assets, or third party, including in connection with a merger, acquisition, restructuring, or sale of business, without prior notice or consent, to the fullest extent permitted by applicable law.

You may not assign, transfer, delegate, or sublicense any of Your rights or obligations under the Terms without our prior written consent. Any attempted assignment in violation of this Section shall be null and void.

The Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

24. NO WAIVER

No failure or delay by us in exercising any right, power, or remedy under the Terms shall operate as a waiver of such right, power, or remedy, nor shall any single or partial exercise preclude any other or further exercise thereof.

Any waiver shall be effective only if made expressly in writing and signed by an authorized representative of Ours. A waiver in one instance shall not constitute a waiver of any subsequent breach or default.

25. SEVERABILITY

If any provision of the Terms is determined by a court or arbitrator of competent jurisdiction to be invalid, unlawful, or unenforceable, such provision shall be enforced to the maximum extent permissible under applicable law or, if necessary, modified to the minimum extent required to render it valid and enforceable.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.

26. TERMINATION

We reserve the right, at our sole discretion and without prior notice, to suspend, restrict, terminate, or limit Your access to the Website, cancel orders, refuse service, or terminate the Terms, in whole or in part, at any time, for any lawful reason, including but not limited to violation of the Terms, suspected fraud, chargeback abuse, misuse of Product(s), unlawful conduct, or conduct that creates legal, regulatory, operational, or reputational risk for Us.

Termination shall not affect any rights, remedies, or obligations accrued prior to termination. Any provisions which by their nature should survive termination, including without limitation disclaimers, limitation of liability, indemnification, dispute resolution, governing law, intellectual property, and electronic communications provisions, shall survive termination.

Termination does not limit any other rights or remedies available to us under applicable law.

27. ENTIRE AGREEMENT AND CONTACT INFORMATION

The Terms, together with any policies or documents expressly incorporated by reference (including the Privacy Policy, Shipping Policy, and Return Policy), constitute the entire agreement between You and us relating to the Website and the purchase or use of Product(s), and supersede all prior or contemporaneous agreements, communications, negotiations, representations, or understandings, whether written or oral.

No ambiguities in the Terms shall be construed against the drafting party.

The Terms may be translated into other languages for convenience. In the event of any inconsistency or conflict between language versions, the English version shall prevail.

If any provision of the Terms conflicts with a policy incorporated by reference, such policy shall control solely with respect to the subject matter it governs.

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, epidemics, acts of government, war, terrorism, labor disputes, global or regional logistical crises, customs delays, port congestion, carrier disruptions, or failures of third-party service providers.

Such events may also include, without limitation, raw material shortages, manufacturing delays, factory shutdowns, energy supply restrictions, cyberattacks, system failures, or disruptions affecting order processing, payment systems, or logistics infrastructure.

During the occurrence of such events, we reserve the right to suspend, delay, or cancel affected orders without liability, to the fullest extent permitted by applicable law.

Where such events affect sourcing, manufacturing, importation, customs clearance, payment processing, fulfillment, transportation, or delivery, estimated processing and delivery times shall be automatically extended for the duration of the disruption and for a reasonable recovery period thereafter.

28. CONTACT INFORMATION

If You have any questions, complaints, or requests regarding the Terms, the Website, or the Product(s), You may contact us using the contact details provided on the Website or by writing or calling at:

Email: [email protected]

Phone: +1 (978) 788-0353